30-Day Happy Cat Guarantee
If your cat isn't into it, tell us within 30 days of delivery and we'll make it right.
How to start a return
- Email info@doxieduos.com with your order number.
- Tell us what went wrong. For damaged, defective or incorrect items, please include clear photos or a short video.
- We'll reply within 1–2 business days with next steps.
Refunds
Approved refunds go back to your original payment method. Your bank may take a few business days to show it.
Damaged or not working?
Send us a photo or video and we'll send a replacement or a full refund — your choice.
Please contact us before sending anything back; returns sent without contacting us first can't be processed.